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I can’t log into my Distinction Wines account

If you are unable to log into your account, we recommend:

Checking if you have entered the correct email address associated with your account.

If you have forgotten your password you can reset your password using this link  Forgot Password

If you are still encountering issues, please contact us HERE and our friendly customer support team will investigate the issue for you. If you received an error message when resetting your password, please include a screenshot in your enquiry to us.


I haven’t received my password reset email

If you haven't yet received your password reset email, and your email account is Gmail, Hotmail, Live or Outlook, they can regularly miscategorise our emails as spam.

As a first step we ask that you please check all junk/spam folders in case our emails are not directly received into your inbox.

Please add info@distinctionwines.com.au to your safe senders list in your email account. Once this is complete, you can reset your password HERE if required.

If this does not resolve the issue, please submit a general enquiry HERE to contact our friendly customer support team, providing us with your email address and contact number so we can assist you with accessing your account.


How do I update my Date of Birth?

Log into your account https://www.distinctionwines.com.au and go to your Account page  

Enter your date of birth and select ‘Save’.


How do I change, delete or add a new shipping address?

Log into your account https://www.distinctionwines.com.au and go to your Account page 

Select 'Edit Address’ to edit your current default address associated with your account.


Select ‘Add New Address’ to add a new default address associated with your account.


Select Delete Address’ to delete your current default address associated with your account.


Where can I view my purchase history?

You can view your previous orders in your ‘Dashboard’ under ‘My Orders’ 


Unsubscribe and email preferences

At the bottom of your promotional email that you have received from us, click the unsubscribe link.