To help provide you with a speedy solution, we ask that you contact us as soon as possible HERE to let us know, providing your order number and further comments to describe the fault.
Once you have submitted your enquiry, our friendly customer support team will be able to review and help provide you with a speedy resolution.
Sometimes things don’t go to plan and we are very sorry if you have received an incorrect wine that you did not order.
Please contact our friendly customer support team HERE and attach clear photos of the item you have received, the delivery label and the packaging.
Once you have submitted your enquiry, we will be able to review and provide you with a resolution.
Change of mind returns are given at the sole discretion of Distinction Wines on a case by case basis. Please contact us HERE to check if your return can be accepted by us.
Wines that are returned without Distinction Wines approval will not be eligible for a refund.