How do I place an order?
Found some wines that you like? Here are the next steps to complete your purchase:
- Log into your account Login
- Select your product
Click 'Add to Cart' to continue shopping, or 'Shopping Cart' to proceed to checkout
Review your shopping cart and click 'Proceed to checkout'
- Complete check out
Enter your shipping and billing details
If you have a promo code to enter, carefully type the code into the box and click ‘Apply’
Enter your payment details: VISA, Mastercard, AMEX or PayPal
Once you have selected your payment method, click “Pay Now” and tick the box indicating you accept the terms and conditions of the sale
Once your order has been completed, an order confirmation email with your order summary will be sent to the email address used at the time of purchase.
Special Note: If your order is time sensitive, we suggest ordering early to allow extra transit time for your wine to arrive well in advance of your special event.
Did my order go through?
If you are unsure if your order was successful:
Check your financial institution statement to see if the funds have been deducted
Check your email inbox to see if you have received your order confirmation email from us
Check the My Orders page in your 'Dashboard' to view your purchase history
If your payment was declined during checkout:
Check if your credit card has sufficient funds
Check if your credit card number was entered correctly
Contact your financial institution to check any blocks or holds placed on the card
If this does not resolve the issue, please contact us HERE so that our friendly customer support team can provide assistance.
How do I redeem my Birthday Voucher?
You can redeem your Birthday Voucher on any wine on Distinction Wines
To redeem your birthday voucher during checkout:
- Ensure you are logged in with the email address the birthday voucher is attached to
- Copy and paste the promo code received from us in our email sent to you or carefully type the promo code into the box and click ‘Apply’ to apply the promo code to your purchase
Why won’t my promo code work?
If you are having issues with your promo code, we recommend trying the following:
Check if the code has been entered correctly (case sensitive)
Check the coupon code expiration date (details can be found in our email sent to you that the promo code is attached to)
Check the coupon requirements, i.e. minimum spend (details in our email sent to you that the promo code is attached to)
Promo codes can only be used once and cannot be used in conjunction with any other codes unless otherwise specified
Please note: You must enter the code during check out. There is a 'Promo Code' box in the Payment Details section where you can enter the code before payment is confirmed.
If you have any questions about promo codes, please contact us HERE.
What payment methods to you accept?
Can I pay over the phone?
Unfortunately Distinction Wines does not facilitate orders over the phone.
Is my credit card secure?
Yes. We use a leading encryption service to process your payment, meaning your credit card information is hidden from us.