Product Queries & Contact Us
What is the vintage of a particular wine?
On some products unfortunately it is not always possible to guarantee the exact vintage you will receive when ordering.
So, in order to avoid causing confusion for our customers we do not always specify the vintage for wines where we cannot guarantee the vintage.
We can advise on the most likely vintage you will receive, however, currently it is not possible for us to guarantee the vintage.
I have a specific technical question about a wine
If you want to find out more in-depth technical information about a particular wine you can submit an enquiry to us HERE
Why is the Welcome Pack a different price?
The Welcome Pack offer is valid for the first 7 days after you join Distinction Wines, after which time the pack is still available to purchase at a higher price.
Special note: limit of one of each ‘Welcome Pack’ per customer.
Can I buy a single bottle? How about a mixed case?
Sadly, we are unable to sell single bottles.
The extra handling costs of our warehouse team to pick and pack single bottles means it would unfortunately be way too expensive for most people to grab just one bottle.
Most of our wines are sold in pre-packed cases of six bottles so that we can keep your costs down.
On occasions we do very special release three-packs or pre-packed mixed cases, so please keep watch for these when released. They sell out fast!
Get in touch
Distinction Wine’s friendly customer support team is available Monday to Friday 9AM - 5PM (AEST), excluding public holidays.
To help speed up the process when contacting us HERE, please have your order number handy, so that our team is able to assist you.
Why haven’t I received a reply to my email?
Our friendly customer support team strive to reply to enquiries within 2-3 business days, Monday-Friday 9M-5PM (AEST), excluding public holidays.
During busy periods such as Christmas and Easter, please allow a few additional days for a response to your enquiry.
Where can I find your Terms and Conditions?
A copy of our Terms and Conditions can be found T&Cs